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Why your team will love
releasebird

Releasebird revolutionizes how product teams communicate with their users. Our all-in-one platform unites customer feedback, feature requests, roadmap planning and release notes in a seamlessly integrated system. With intuitive tools for every phase of the product lifecycle, you increase not only transparency but also user engagement. The result: better products, happier customers, and more efficient product teams.
Releasebird key product features
AI-powered customer support

AI-Powered Customer Support

Our AI-supported support system revolutionizes how you interact with your customers. With advanced tools like automatic categorization, intelligent response suggestions, and seamless integration with your knowledge base, you significantly increase your team's efficiency. The 360-degree customer view allows your staff to serve each customer personally and contextually. The result: faster resolution times, more satisfied customers, and a support team that can focus on complex, value-adding tasks.

Modern Help Center and Knowledge Base

Provide your customers with a comprehensive self-help platform that is both informative and intuitive to use. Our modern Help Center combines a powerful knowledge base with intelligent search and interactive elements to deliver exactly the information users need. The AI-powered technology understands natural language and finds relevant content even with imprecise search terms. With detailed analytics, you can identify knowledge gaps and continuously improve your documentation - resulting in fewer support requests and higher customer satisfaction.
Modern Help Center and Knowledge Base
Professional Release Notes

Professional Release Notes

Communicate product updates effectively with our professional release notes. The flexible system allows you to create comprehensive change documentation that provides both technical details for developers and understandable explanations for end users. Categorize updates by type, priority, and affected areas, and supplement them with screenshots or videos. With our distribution function, your communications reach exactly the right target groups - via email notifications, an embedded widget, or a dedicated changelog portal.

Transparent Roadmap

With our roadmap feature, you create transparency and build trust with your customers. Share your product vision and planned development steps in a visually appealing, easy-to-understand overview. You decide which information should be public and which should only be visible internally. Through integration with feedback and idea management, you can show how customer input directly flows into product development. Updates to the roadmap automatically trigger notifications, keeping your customers always up to date.
Transparent product roadmap
What We Do, What You Get

We facilitate the communication about your product

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Analytics

Analyse your user feedback, ideas or engagement in your releases.

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Private and Public Roadmap

Let your customers know what to expect from your product in the future. Roadmaps allow a glimpse into the future and increase customer anticipation.

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User Feedback and Engagement.

Your customers are your most important source when it comes to requirements and ideas. Therefore, actively involve them in this process.

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Release Notes

Publish your features or bugfixes on your own release note portal or directly in your app via embedded widget.

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Internal communication

Sharpen the product vision within your team and communicate new features via popular tools like Slack, within your company

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Help desk software that'll win your customers over

Get the best tools for your customer service teams and make your customers happy. LiveAgent is one of the best help desk solutions available on the market, thanks to its easy ticket management.

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How it work

Build better products

The difference between a good product and a great product is listening to your customers and implementing their requirements in the product in a timely manner.

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Get Feedback

Releasebird allows you to stay in touch with your customers at all times. Directly from your product, customers can submit feature requests and bugs or ask for help. This feedback gives you important information about how customers use your product. What are you waiting for? Integrate releasebird directly into your product now.

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Collect and Prioritize Ideas

Leverage the collective intelligence of your customer base. With our idea management solution, users can suggest new features, evaluate existing ideas, and discuss together. Your product team gains valuable insights into users' actual needs and can set development priorities based on data. The transparent system shows the status of each idea and automatically keeps users updated on progress.

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Reduce support requests and improve customer satisfaction

Many problems can be solved even before a support request is submitted. With the help of machine learning and AI, we are able to answer many support requests with the knowledge base before they are sent. When a support request does occur, it is more structured and provides more information than a typical request via a chat-only system.

  • Bug Tracking
  • Feature Requests
  • Knowledge Base
  • Roadmap
  • Release Notes
  • In-App Chat
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